Cruise Ship Jobs - Room Service Telephone Operator

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Room Service Telephone Operator Job Description and Duties:

Cruise ship room service phone operator

- Reports to the Room Service Manager

- Responsible for operating the room service switchboard to take room service orders in a timely and accurate manner, organizes all room service orders, including special requests, relays them to the appropriate venues for preparation and advices room service attendants about the specifics of each order

- Tracks passengers comments and makes sure that delivery time is within the limits set by the cruise line

- She/ he is the first person to respond to passenger complaints, takes the appropriate measures in order to resolve the situation in a polite and professional manner, then follows up to make sure that passengers are satisfied with the service

- Participates in food and beverage department meetings, job related and safety courses and training activities as directed by the Room Service Manager and the head of the department - the Food and Beverage Director

Room Service Telephone Operator Job Requirements:


  • Must be able to operate a telephone switchboards, fax machines, photocopy machines, telephones, computers and related office equipment

  • Minimum 1 year experience in a hotel, resort, guest services, hospitality or other related industry

  • High school diploma or basic education equivalent is preferred

  • Excellent command of the English language (both spoken and written) is required, knowledge of other language(s) is a plus

  • The candidates must posses good interpersonal skills, positive attitude and willingness to learn as well as be customer service focused and eager to work in a high-volume, fast-paced guest service environment

Room Service Telephone Operator Salary Range:

$1700-2000 U.S. per month depending the cruise line, size of ship and commission. Possibilities for promotion from Room Service Telephone Operator to various administrative positions.


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