Cruise Ship Jobs - First Purser Administration

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First Purser Administration Job Description and Duties:

- Participates in the embarkation process by collecting immigration documentation to determine validity of documents

- Maintains current working knowledge of customs and immigration regulations and procedures

- Meets port agents and customs and immigration officials at the gangway at all ports to deliver documentation

- Meets the new recruits and explains the ship’s rules, regulations and onboard routines as well as briefs them on their specific duties

- Mentors, develops and provides on-the-job training to new recruits in order to improve their current performance allowing them to gain skills and abilities for future advancement

- The Administration Purser ensures proper appearance and grooming of all personnel within the department and notifies the Chief Purser of any poor performance and disciplinary action cases

- Handles passengers' complaints and inquiries, making sure that all issues are resolved immediately and in a professional and friendly manner

First Purser Administration Job Requirements:

- Minimum one year Front Office managerial experience in a hotel, resort or cruise line

- Experience in front office, revenue operations and crew operations preferred

- Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or an international equivalent preferred

- Strong management skills and ability to work in a multicultural environment

- Administration skills, costs, currencies and quality awareness

- Excellent command of the English language (spoken and written)

- Experience in managing complaints

First Purser Administration Salary Range:

$4500-5400 U.S. per month, depending on the cruise line. Possibilities for promotion to Executive Purser / Front Desk Manager position.