|
Cruise Ship Jobs - Quick
links:
Corporate
And Shore Operations Employment
Sales
And Reservations Department
Click
Here to
apply for cruise ship jobs Now!
-
Call Centre Manager
Responsibilities:
-
Supervise the call centre team and
maximise the service level to the customers.
-
Handle complaints and disputes.
-
Implement and improve the call centre
processes.
-
Maintain and enforce policies and
procedures set.
Requirements:
-
Degree / professional qualifications or
equivalent experience in
managing reservations, call centre or customer service
environment
-
At least 5 years' relevant working
experience in call centre and
customer service with minimum 3 years' in supervisory
role.
-
Proficient in both oral & written
English. Knowledge of Spanish or other foreign languages
will be an added advantage.
-
Strong people management skills and
customer service oriented.
-
Decision maker with good problem solving
and presentation skills.
-
Able to review and enforce policies and
procedures set.
-
Sales
Manager -
lead and manage
the Sales Team in all aspect of sales matters.
Requirements:
-
At least 5 years' of sales experience in
a senior position.
-
Good contact with Tour Operators, NTO
and Airlines.
-
Sound knowledge with travel product and
familiar with outbound
product packaging.
-
Have experience in formulating marketing
plan and with creative
marketing concept.
-
Have good supervisory skill and able to
drive a group of sales team
and good management skill.
-
Proficient in both oral & written
English.
-
Reservations
Supervisor - monitor,
evaluate and develop Vacation Planners, to meet or exceed
the department's standards in Sales, Customer Service and
Attendance. They will be responsible for communicating new
procedures and enforcing adherence. The Supervisor is
responsible for communicating on a continual basis with
their subordinates as well as the Manager and Director of
Reservations. College degree
preferred, two - fours years of previous Call Center
Supervisor experience required. Cruise line and / or travel
industry experience preferred. Working knowledge of MS Word
and Excel software required. Strong coaching, motivational
and team building skills required. Excellent customer
relations and communication skills are required.
-
Cruise Assistance Desk
Representative (Outbound Sales) - sell
available inventory for the cruise line product line by
making outgoing telemarketing calls to past
passengers, potential new customers and/or travel agents. Some
college preferred. Must have a minimum of 1 year outbound
telemarketing experience. PC literacy preferred. Must have
excellent communications and sales skills.
-
Inside Sales
Representative - position requires at least one year
previous customer service and PC experience in a multi-task
fast paced work environment. Must also have excellent
English written, verbal, interpersonal and telephone
communication skills, plus a professional appearance. You
must also be highly motivated, adaptable to change and able
to analyze, evaluate and solve problems. Inside Sales
Representatives’ responsibilities include in-house support
to outside Sales Representatives. Each Inside Sales
Representative is personally responsible for overseeing all
endeavors of three outside Sales Reps. This involves heavy
telephone contact with travel agents, typing correspondence
and assisting travel agents with problem resolution. Must
also be able to work overtime and occasional weekends and
type at least 30 wpm; plus a proficiency level of at least
40% on MS Word. High school diploma or equivalent required;
college a plus.
-
Reservations Sales
Agent - position begins with an intensive five-week
training program during which the employee is paid full
wages. The work hours during training are 8:30am to 5:00pm,
Monday through Friday. After successful completion of
training, the employee will be assigned a 40-hour work week.
Individuals must be flexible and able to work day and
evening shifts including weekends. To successfully complete
reservations training, employees must maintain a 90% average
or better on tests throughout the training program. The
primary function of a Reservations Sales Agent is to answer
incoming calls from Travel Agents regarding new and existing
bookings. Must have excellent English verbal communications
skills, and an outgoing and enthusiastic phone manner. This
position entails VERY HEAVY PHONE WORK. High school diploma
or equivalent work experience is also required.
-
Imaging Indexer -
position requires basic skills in using windows based
software for the electronic filing and distribution of Fax
and mail correspondence and other similar job related
duties. Applicant should have a strong attention to detail,
extreme accuracy, research skills and the ability to work in
a multi-task, fast paced environment.
Click
Here to
apply for cruise ship jobs Now!
Click on the links below to review the various cruise lines
profiles, cruise ships details and photos:
To
fill in our cruise
ship jobs
online
application form CLICK HERE
About
New World Cruise Ship Employment
Agency and what we can do for you
Review
the currently available cruise ship jobs and salary ranges
Cruise
Lines Profiles and Cruise Ships Information
Life
aboard a cruise ship - hired crew photo album
How do I
get a job on a cruise ship?
Register
for cruise ship jobs now!
Cruise Ship
Jobs - Frequently Asked Questions
Before e-mailing us any
questions, please check out the link above
Please, do not e-mail us resumes as attachment files, just copy
them on the body of the message.
Cruise Ship Jobs - Contact us
Cruise Ship
Jobs - Links
Copyright © 1998-2007 New
World Cruise Ship Employment
Agency - All rights reserved
|
cruise
ship job .com