Cruise Ship Jobs - Room Service Manager / Supervisor

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Room Service Manager / Supervisor Job Description and Duties:

- Reports to the Restaurant Manager and Assistant Food and Beverage Director

- Directly supervises supports and evaluates the performance of the subordinate room service operation positions - Room Service Attendant and Room Service Telephone Operator, as well as Waiters and Assistan Waiters in the dining room

- Responsible for on-the-job day-to-day training of ship's room service Staff covering all aspects of room service and makes sure that subordinates perform up to the standards of service set by the cruise line

- Supervises room service attendants ensuring that all room service trays are set according to the cruise line standards with appropriate linen, china, glassware and silverware and in cases of staff shortages assists room service attendants in setting trays

- Ensures that all food and beverage orders are properly recorded and retrieved from the corresponding locations throughout the cruise ship, served on time and in appropriate fashion to passengers in their staterooms

- Records meal and beverages counts and would make sure that room service attendants enter all food and beverage orders in the point of sale system

- The Room Service Supervisor makes sure that the highest quality of food, beverages and service are offered to passengers all the time

- Handles guest complaints, works to resolve problems and follows up with all staff and passengers involved in order to correct the situation

- Makes sure that all room service attendants are trained and familiar with USPH and/or UKPH regulations and sanitation in all work stations and room service trays are up to the standards

Room Service Manager Job Requirements:

• two to three years previous food supervisory experience or one to two years experience as a waiter on a cruise ship

• Excellent communication skills and good command of the English language, knowledge of additional languages is a plus

• Strong managerial skills and ability to work in a multicultural environment required

Room Service Supervisor Salary Range:

$3300-4600 U.S. per month depending the cruise line, size of ship and commission.