Corporate And Shore
Operations Employment
Ground Services
Department
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-
Passenger
Reception Agent - Performs meet and greet, embarkation and disembarkation activities in a
professional manner ensuring that passenger's initial contact with the
cruise line
representatives is a positive experience. High School Diploma or equivalent
and 1 year of Customer Service and English communication
skills required. Excellent Customer Service and PC knowledge
required.
-
Cruise Line Representative / Expeditor -
engaging in
the embarkation and disembarkation of the cruise ships, which consists of
computerized check-in and customer service. Responsible for meeting and
greeting arriving cruise line passengers and transferring them to their
destinations, including various hotels, airports, and ships.
RESPONSIBILITIES:
- Computer Check-in
- Meet and Greet
- Loading Buses
- Crowd Control
- Able to Operate Communications Equipment
- Accurate Reporting Skills
QUALIFICATIONS:
- Computer Literate
- Excellent Communications Skills
- Superior Customer Service Skills
- Able to be on your feet for long periods of time
- Must be a Team Player
- Must have a Pleasant Personality
- Must have a Flexible working schedule
- Dispatcher
-
Coordinate daily assignments as outlined in Collective
Bargaining Agreement and policies and procedures. Act as
first line of supervisors to Drivers. Assist in providing
needed information and tools for Drivers to complete their
assignments. Communicate with all other departments
regarding customer!&s needs as related to dispatching
operations. Execute random testing as required by Department
of Transportation regulations and company policies. Respond
to customer inquiries and needs when support departments are
unavailable. Complete all reports and necessary
documentation regarding operations including reporting
equipment needs failures and requests to maintenance.
Interact with Safety department regarding Driver compliance
with DOT regulations and company policy. Maintain and
continually update driver!&s records including uniform
distribution, days off, and sick time etc. Research seasonal
needs for forecasting purposes. Keep calendars and reports
up to date to ensure driver communication and understanding.
Other duties as assigned by management team.
Primary Responsibilities:
- Assigns motorcoach drivers and equipment to charters, tours and
sightseeing
- Ensures timely and cost efficient charter and tour operations.
- Assist in monitoring driver's compliance with Department of Transportation
regulations;
- Supervises and monitors availability of part-time drivers
- Handles heavy volume of telephone calls.
Job Qualifications:
- Previous experience as dispatcher preferred
- Knowledge of personal computers to include Microsoft Office
- Ability to work under constantly changing positions
- Must be available for weekends, nights, and holidays as needed
- Ability to coordinate schedules with drivers/motorcoaches and handle
unexpected changes.
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