Corporate And Shore Operations Employment

Ground Services Department

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• Passenger Reception Agent - Performs meet and greet, embarkation and disembarkation activities in a professional manner ensuring that passenger's initial contact with the cruise line representatives is a positive experience. High School Diploma or equivalent and 1 year of Customer Service and English communication skills required. Excellent Customer Service and PC knowledge required.

• Cruise Line Representative / Expeditor - engaging in the embarkation and disembarkation of the cruise ships, which consists of computerized check-in and customer service. Responsible for meeting and greeting arriving cruise line passengers and transferring them to their destinations, including various hotels, airports, and ships.
  
  RESPONSIBILITIES:

  • Computer Check-in

  • Meet and Greet

  • Loading Buses

  • Crowd Control

  • Able to Operate Communications Equipment

  • Accurate Reporting Skills

  QUALIFICATIONS:

  • Computer Literate

  • Excellent Communications Skills

  • Superior Customer Service Skills

  • Able to be on your feet for long periods of time

  • Must be a Team Player

  • Must have a Pleasant Personality

  • Must have a Flexible working schedule

   

•  Dispatcher -  Coordinate daily assignments as outlined in Collective Bargaining Agreement and policies and procedures. Act as first line of supervisors to Drivers. Assist in providing needed information and tools for Drivers to complete their assignments. Communicate with all other departments regarding customer!&s needs as related to dispatching operations. Execute random testing as required by Department of Transportation regulations and company policies. Respond to customer inquiries and needs when support departments are unavailable. Complete all reports and necessary documentation regarding operations including reporting equipment needs failures and requests to maintenance. Interact with Safety department regarding Driver compliance with DOT regulations and company policy. Maintain and continually update driver!&s records including uniform distribution, days off, and sick time etc. Research seasonal needs for forecasting purposes. Keep calendars and reports up to date to ensure driver communication and understanding. Other duties as assigned by management team.

  Primary Responsibilities:

  • Assigns motorcoach drivers and equipment to charters, tours and sightseeing

  • Ensures timely and cost efficient charter and tour operations.

  • Assist in monitoring driver's compliance with Department of Transportation regulations;

  • Supervises and monitors availability of part-time drivers

  • Handles heavy volume of telephone calls.

  Job Qualifications:

  • Previous experience as dispatcher preferred

  • Knowledge of personal computers to include Microsoft Office

  • Ability to work under constantly changing positions

  • Must be available for weekends, nights, and holidays as needed

  • Ability to coordinate schedules with drivers/motorcoaches and handle unexpected changes.