Makes
and confirms airline reservations for travel agents and
guests requesting Custom Air by telephone, e-mail or
facsimilie. Uses appropriate pricing guidelines to quote
additional costs associated with fulfillment of request.
Meets and exceeds performance goals with primary focus on
average handle time and customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned.
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Answer inbound telephone calls, e-mail
or faxes from travel partners and/or direct guests.
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Describe and promote Royal Caribbean
International and Celebrity Cruises custom air product
and services.
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Calculate additional fees, quote prices
and promote sales.
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Advise travel partners and/or guests of
fees and any additional costs.
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Daily monitoring and correction of
errors that may cause ticketing exceptions, by updating
the Flight Load Activity Screen.
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Adapts to changing circumstances in the
airline marketplace (lower contracted rates, airline
strikes, possible airline related work stoppages, etc.)
and alerts travel partners and/or direct guests of
necessary adjustments to previously booked schedules.
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Responsible for meeting or exceeding
performance measurement standards and definitions.
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Abides by all Royal Caribbean
International and Celebrity Cruises policies and
procedures.
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Participates in special projects as
assigned by Supervisor/Manager.
EDUCATION and/or EXPERIENCE High School
diploma or general education degree (GED) required. Some
college preferred. One to two years related experience
and/or training. Customer Service experience required. Call
center experience preferred. Previous reservations or travel
industry experience preferred. Airline CRS experience a
plus.
cruise
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