Shore Excursion Desk Staff
Are you an experienced traveller, familar with many different destinations, and thrive in a fast paced environment? Then this is the position for you! Help cruise guests get the most of their time ashore. Previous tour or cruise ship experience an asset.
- Working the assigned Shore Excursion desk hours.
- Assisting guests with tour descriptions.
- Promoting and selling tours based on needs and cross-sells or up sells tour packages while achieving revenue goals.
- Providing guests services with regards to tour sales, refunds, complaints and general port and ship information.
You must posses:
- Superior customer service, team building and conflict resolution skills.
- Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Intermediate computer software skills required.