Training and Development Manager


Overall Objective - To ensure that the implementation of OCI training programs and service standards result in exceptional guest satisfaction, excellent crew morale and welfare, and positive business results by:

    • Leading, coordinating, and implementing management and crew training.

    • Supporting managers in the reinforcement of crew development

    • Maintaining a productive and supportive professional working partnership with the Captain, GM, and colleagues at all times

    • Leading and supporting employee recognition programs.

    • Maintaining documents and data required for talent management

    • Supports the coordination of all crew welfare activities

  • Maintaining operational continuity with a systematic and consistent handover procedure for replacement Training and Development Manager.





  • Bachelor’s degree in Human Resource Development or similar

  • At least 3 years experience in the hospitality field in a training capacity

  • Previous shipboard experience required;

  • Understanding of the highest level of service; ideally worked in the premium or luxury market

  • Strong working knowledge of ship and the various depts.

  • Be able to target opportunities for service improvement through training and coaching. 

  • Be a self-starter and able to target service and training priorities, take action and exhibit excellent follow up

  • Maintain a trusted profile with Heads of Departments as a pro-active and flexible support person.

  • Well organized; a multi-tasker

  • Excellent communication skills; good written and spoken English

  • Strong leadership skills and practice ‘leadership by example;

  • Excellent administrative skills; computer literate Word/Excel/Fidelio/MXP and similar

  • Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position

  • Ability to work in an international environment; 

  • Ability to perform well under pressure;

  • Excellent appearance