Receptionist

Overall objective - To ensure the ultimate guest experience onboard OCI vessels by aiding effective communication of information through all departments; Act as central point of reference for shipboard information and services offered to guests;

• 
  Assist Guests with routine queries and where possible, provide resolution to problems;


• 
  Ensuring compliance with policy in accordance with guidelines issued by OCI;


• 
  Ensure appropriate follow up on guest issues;

• 
  Worked in a luxury environment as Receptionist either land based or on a similar style ship


• 
  Understanding of the highest level of service;


• 
  Ideally fulfilled equivalent position on a medium+ sized ship


• 
  Well organized; a multi-tasker


• 
  Used to dealing with complaint handling


• 
  Used to dealing with special requests and used to achieving results


• 
  Great at customer service and building positive relations with guests and colleagues


• 
  Ability to work under pressure and maintain a pleasant working environment


• 
  Excellent administrative skills; computer literate – Word/Excel/Fidelio/MXP/and similar


• 
  Excellent communication skills.


• 
  Outgoing personality, open minded and flexible;


• 
  Ability to work in an international environment; 


• 
  Excellent appearance