Housekeeper Deck/Night/Crew




Description:

As Deck Housekeeper you will be responsible for managing a team of up to 25 housekeeping staff. Your team will be responsible for managing the housekeeping and presentation of passenger, officer and crew public areas, ensuring the high levels of cleanliness are met at all times and that you are providing our guests with excellent customer service. You will need to effectively manage your team in accordance with all company public health, hygiene and safety guidelines, providing motivation and direction to your team as required.

Are you a great communicator who is able to effectively lead and motivate a team? Are you passionate about delivering excellent customer service? Do you strive to meet and exceed targets? Can you remain calm and composed in ever changing environment and situations?

If so you could be ideally suited to the Deck Housekeeper position!

Key Responsibilities of a Deck Housekeeper include:

- Carrying out cabin checks, ensuring the cleaning standards are at the highest level.

- Resolving issues or complaints in relation to public and crew areas.

- Ensuring the necessary rotas and work schedules are in place to meet the required level of service.

- Monitor and managing resources effectively, ensuring cleaning products and equipment are available when needed.

- Completing regular audit checks within the department and identify any fixtures or fittings in need of repair.

- Undertaking regular inspections, you will identify areas of training and development for your team

- Supervising the loading and offloading of passenger baggage

Requirements:

To join our prestigious cruise line in this fantastic role you must have the following:

- Have significant experience in a housekeeping supervisory/management role in a four or five star hotel, resort or cruise line

- Work well under pressure, continually strive to improve passenger satisfaction scores and effectively resolve issues or complaints

- Working knowledge of cleaning procedures and equipment, chemical handling and public health standards.

- Good command of written and spoken English

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