Concierge Assistant (Seasonal) - Luxury Mega Yacht




Description:

The Concierge Assistant (Seasonal) provides operational and administrative support to Concierge team including filing, maintenance of email calendars and folders, phone calls to DMCs/hotels/restaurants, copying, research and similar tasks as needed.

Responsibilities

- Acquire and maintain an understanding of the Concierge Departments’ administrative needs and plan
- Update Destination Experience (DE) Master List
- Create DE Bookables in Fidelio
- File and print all new DE information received from the Florida Office; print information for TWC to review and become familiar with programming
- Update and send out escort sign-up sheets and confirm escorts on upcoming DE programs
- Maintain Outlook Calendar (DE deadlines, Resident Roundtable, TV Show filming (Concierge Corner etc.)
- Support all administrative needs for the Concierge Team
- Assist with Destination Experiences
- Implement and maintain an efficient back office operation

Along with worldwide travel opportunities, the company offers many other benefits. This position is afforded comfortable, shared cabin accommodations, meals, and access to crew facilities such as a crew bar, fitness center, state of the art bicycles and outside seating deck.

Requirements:

- Minimum of three years of experience in a 5* Hotel or Cruise line in a Front Office/Concierge/Tour operations role preferred
- Additional Hospitality courses or tuition are an advantage
- Experience working with an ultra-luxury cruise ship, private club, boutique hotel and/or resort is preferred
- Experience in the tourism industry preferred
- Additional languages preferred (German, French, Italian, Spanish, Japanese /Mandarin)
- Basic knowledge of meeting and event planning
- To speak, read and write English clearly and distinctly
- Excellent computer skills to include Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Working knowledge of Fidelio Cruise and Concierge Assist (Gold Key Solutions) is preferred

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