Assistant Chief Housekeeper


Reports to: Executive Housekeeper

Department: Hotel Division -Housekeeping

Accountability: Responsible for all Housekeeping related activities in Guest staterooms, Suites, corridors, pantries and Public areas back and front of house. Lead and support a team of Cabin stewardess, Assistant Cabin hostess and House Persons Ensure reporting of all maintenance issues and inspection completion in timely manner.

Operational duties

- Carry out daily pre-shift briefing and ensure Team are in their assign section and start service in due time.
- Inspect daily during morning and evening shift passenger’s cabin, corridors, pantries and lockers for cleanliness and perfect cabin set up. Ensure deficiencies are reported and corrected accordingly. Submit report to Executive Housekeeper for record keeping.
- Follow up and keep track of all special cleaning matrix such as: cleaning of curtains, carpet shampoo, furniture, shower head sanitation etc.
- Monitor par level of all lockers within working areas and ensure sufficient supplies are available for the cabin stewardess.
- Complete the weekly general supply requisition and submit to the Executive Housekeeper for approval.
- Arrange for pick up of general store as per schedule and ensure proper distribution to lockers within working areas.
- Ensure proper handling and safe usage of chemical and housekeeping equipment.
- Overall scheduling of the team with work assignments.
- Be knowledgeable and aware of NLV special cleaning instruction.
- Supervise crew on baggage delivery and collection.
- Inform Executive Housekeeper of any guest related issues to be followed up by Management.
- Follow up on Guest special requests.
- Prepare for USPH inspection and participate during regular ship inspection.
=- Ensure all Logs are signed and kept up-to-date in designated areas.
- Inspect Public areas back and front of house
- Able to work day or night shift as assigned.
- Provide leadership for all direct reports; responsibilities include, but are not limited to: Managing personnel files
- Conducting performance reviews, including discipline as needed
- Ensuring MLC compliance
- Participate in inventory
- On job training
- Crew recognition and communication
- Demonstrate professionalism and be a good role model for subordinates.
- Interact with guest and employee in a professional and positive manner.
- Maintain a clean and safe workplace with emphasis on employee health and firechemical safety.
- Ensure all housekeeping areas meet VOC standards.
- Operate in line with all USPH, Environmental, Safety and Security Policy.
- Perform other duties as assigned by Executive Housekeeper.


Required Qualifications

- Minimum two years Housekeeping management experience on ships or hotels of 400+ room
- Management experience working with a multinational Staff/Crew
- Hospitality or Business Management Degree or industry related experience
- Excellent English oral and written, additional European language recommended
- Computer skills necessary (Word, Excel, Fidelio, Espresso)
- Strong knowledge of sanitary procedures
- Keen eye for cleanliness and attention to details
- Experience in Human Resources procedures
- Able to explain various housekeeping chemicals, equipment and their usage
- Able to walk and stand during long hours and work night shift.
- Excellent Guest interaction skills
- Able to work under pressure
- Experience in managing Public areas and Deck.
- Knowledge of floor care equipment and maintenance.