Accountable to: Director of Hospitality / Senior Hotel Manager
Responsible for coordinating, supporting, and delivering an exceptional guest service for our travelers in accordance with company standards, while contributing to a positive work environment.
Practicing company values
Responsible for entire hotel department
Supervising and motivating crew, especially management staff
Organizing and conducting check-in and check-out
Supervising general administrative tasks for all departments
Responsible for cost and budget
Cooperating with nautical department as well as company’s regional offices
Handling and resolving travelers’ and crew concerns
Responsible for SIM cards inventory (WiFi), tokens order and cooperation with WiFi support team and Purchasing dep.
On site help for IS team with SIM card switching in the 3G/4G router, reporting issues, support with basic troubleshooting and assistance to travelers
Hotel school diploma or basic education equivalent is preferred
Minimum two years of experience in the field of desired position, preferably in a 4 or 5 star restaurant and/or hotel
Cruise ship experience is a plus
Proven leadership abilities and excellent communication skills