Stateroom Steward/ess



Reporting to the Assistant Housekeeper

Responsible for cleaning and maintenance of approximately 12-20 Guest Staterooms and Suites as per established VOC standards.

Handle guest’s request or complaints.

Ensure the confidentiality and security of all guest rooms.


Clean Guest cabins twice daily; day service and turndown service; 12-20 cabins per day; within 5 hours on each shift this includes but is not limited to:

- Making beds
- Cleaning bathrooms & toilets
- Vacuuming
- Dusting
- Cleaning windows and mirrors
- Replenishing linens, towels and room amenities
- Ensuring general maintenance of stateroom
- Cleaning stateroom balconies
- Removal/breakdown of room service trays, dishes and glassware
- Garbage handling and separation
- Ice deliveries
- Guest laundry
- Shoeshine service
- Clean assigned Guest corridors, trolleys and lockers
- Handle and distribute Guest luggage on embarkation days and in the evening before debarkation
- Create “Memorable moments” in guest staterooms by acknowledging birthday, special requests etc
- Report all deficiencies for repair and maintenance using shipboard reporting systems
- Work with various chemicals and cleaning tools
- Operate in line with all USPH, Environmental, Safety and Security Policy
- Perform other duties as assigned by Leader
- Luggage duties



- Housekeeping experience cleaning 12-20 rooms twice daily
- Previous experience working in an operation with high standards of Guest service and
cleanliness such as 5 star deluxe hotels or ships
- Ship experience necessary
- Ability to interact with Guests
- Strong Guest Services focus and follow up
- Excellent English communication skill both spoken and written
- Outgoing personality
- Able to handle and use chemicals and cleaning tools
- Be able to work in a standing position for a long periods of time
- Must be physically able to handle 50+ lbs
- Knowledge of USPH procedures