Second Purser (Pax)




Description:

POSITION SUMMARY / ESSENTIAL FUNCTIONS

- Pro-active approach to problem solving;
- Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests experience.
- Inbound and outbound clearance of vessel, passenger visa requirements, maintaining port requirements files, pre arrival advise to port agents, manifest distribution and port telex;
- Communication of Departure Manifests by email upon sailing from ports of call.
- Compiling, and forwarding all Visitor Requests to Security and ports of call, as well as providing name for docking spots;
- Updates Non Revenue File for Housekeeping, Hotel Controller and Night Auditor;
- Sends Non Revenue Discounts to Internet Manager, Spa Manager & Boutique Manager, Assistant Purser
- Prepares Kosher Wine Amenities Request for onboard Sabbath Services
- Coordinates sending of Safety Letters with Assistant Pursers
- Charging Concessionaires for Office Supplies Consumption
- Prepares Port Authorities Requisition
- Updating monthly POB (Passengers on Board) Documents;
- Updated Voyage Report Daily
- Compiling and ensuring all Material Landing Manifests are completed accurately and forwarded in a timely manner to relevant port authorities;
- Preparation of various files for new cruises, assisting Executive Concierge with embarkation duties and ensuring front desk is prepared for embarkation;
- Prepares and balances amenities;
- Prepares and distributes Special advise list;
- Collects and sends all courier packages to head office;
- Coordinates Purser on Duty Schedule
- Prepares EOC Filing
- New cruise preparation after Chief Purser loads cruise form NVS - addition of guest entertainers, cancellation of back to backs;
- Weekly Audit front desk cash floats;
- Controls credit card authorizations and referrals and communication with guests on corrective action;
- Supervise sending of declined credit card letters an open balance cash letters sent by Assistant Purser and monitors all reports.
- Responding to Company Accounting on past guest account queries;
- Facilitate the training of Front Desk Staff in financial aspects of the operation;
- Coach and support Assistant Purser in daily operation and where requested will facilitate additional training of Assistant Pursers for progression;
- Trains, coaches and leads crew to consistently superior levels of performance;
- Communicates standards of performance to employees;
- Ensures adherence to the company defined appraisal system;
- Creates and maintains a positive work environment;
- Monitor the practical application of the Company policy, procedures and instructions.
Participate in crew and passenger safety drills according to instructions from ship command;

Requirements:

EDUCATION

- Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale
- Hospitality Background required;
- Travel industry and previous shipboard experience required;
- Experience in crew operations preferred;
- Understanding of the highest level of service;
- Excellent administrative skills;

REQUIRED ABILITIES / PHYSICAL REQUIREMENTS

- Excellent communication skills.
- Respect for all co-workers and guests
- Pride in your work by creating positive energy, excitement and fun
- Outgoing personality, open minded and flexible
- Able to work 7 days a week

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