As a receptionist you would be responsible for delivering exceptional customer service and providing assistance on guest requests. You may be the initial point of contact, ensuring smooth check-in and check-out and handling customer enquiries, issues and complaints, striving for effective resolution. You will also be contactable via telephone and manage the switchboard. You will be responsible for guest payments and accounts, cash handling, balancing a cash float, and foreign exchange. Your organisational and administration skills will be second to none - and will play a key part in managing any emergency situations and maintaining the reception team’s efficient service.
This is a fantastic opportunity to work for one of the world’s leading Cruise brands and further your career with a company who puts its people and customers at the centre of everything we do. The contract length is 6 month onboard and 2 months leave and life on board involves working 10 hours a day, 7 days a week. Your ten hours will be split between morning, afternoon and evening activities. In return you will receive a competitive rate of pay, shared cabin, and the enviable opportunity to travel the world and to contribute to the ongoing success of our company.
Please note that this advert is not for an immediate vacancy, we are recruiting for a talent pool position, This means that if you are successful during the recruitment stage, you will be placed in a succession pool to join the fleet when a vacancy arises.
To be considered for this role you will have;
- Experience in a large 4-5 star Hotel
- A well-rounded understanding of front of house procedures
- Strong administrative capabilities and attention to detail
- A natural ability to build rapport with customers and your team
- Fluent verbal and written English capability and ideally a second language