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Headwaiter-River VesselDescription: - Managing the service department under supervision of the Maître d’ - Control and enforcement of the quality standards in his/her assigned area of work - Guarantee smooth service operations - Obligation to attend during restaurant and buffet service - Responsibility for the adherence of all relevant hygiene (HACCP), safety and environmental regulations in his/her assigned service area - Responsibility for the careful handling of all equipment and machinery in the entire service - Always available as contact for passengers regarding inquiries, complaints and suggestions in the service - Motivation of service crew to excellent service - Planning, organising and delegating special functions in the service area Area of responsibility: - In his/her assigned area of service, the Head Waiter is a competent specialist and disciplined superior in the service department, authorised to issue directives. Deputy in case of absence: - Maitre d'Hotel Requirements: - Minimum age 22 years - Flexible, trustworthy, efficient, reliable, able to work under pressure - Creativity - Cost and quality awareness - Team player - Respectful, friendly and professional conduct towards passengers and crew - Integrity - Good manners, well-groomed appearance Qualification / Experience: - Qualified training as hotel / restaurant specialist or documented relevant experience - Several years of relevant work experience - Very good knowledge of restaurant service; especially beverages/wine - Experience in managing complaints, living up to service - Good educational background - Fluent in spoken English and/or German, depending on the vessel Apply |