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Receptionist-Luxury Cruise Ship




Description:

POSITION SUMMARY / ESSENTIAL FUNCTIONS

- Acts as a filter for guest complaints or concerns to Concierge;
- Ensures front desk logs and reports are maintained within Company Standards;
- Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;
- Pro-active approach to problem solving;
- Telephone duties;
- Comment card data entry and other administrative duties as required;
- Embarkation and debarkation duties (guest check-in);
- Ensures sufficient amount of printed matters available at all times;
- Logging guest issues in front desk logs and ensures follow up completed;
- Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc.;
- Attends front office meetings;
- Daily follow-up of all front desk logs;
- Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser
- Responsible for setting up guest account, cash payments and guest account queries;
- Providing US Dollars and foreign currency exchange services to guests;
- Providing Cash Advances and Foreign Currency Account Payments to guests;
- Safe Audits daily and foreign currency audits;
- Attending on board gaming activities and preparing final figures and audits;
- Accounting duties as instructed by Chief Purser or Second Purser;
- Assists, where necessary, in training new reception staff in front office operations;
- Promotes and Participates in Signature Service Training Program
- Monitor the practical application of the Company's policy, procedures and instructions.
- Participate in crew and passenger safety drills according to instructions from ship’s command;
- Comply with company safety and pollution prevention regulations;

Requirements:

- Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale and NVS
- Hospitality Background required;
- Reception and Front Office background required;
- Understanding of the highest level of service;
- Excellent administrative skills;



REQUIRED ABILITIES / PHYSICAL REQUIREMENTS

- Excellent communication skills.
- Respect for all co-workers and guests
- Pride in your work by creating positive energy, excitement and fun
- Outgoing personality, open minded and flexible
- Able to work 7 days a week
- Demonstrate positive behaviors; smiling, being polite and courteous
- Able to develop a camaraderie with team members
- Ability to work in an international environment;
- Ability to live in close quarters and share limited space with other cabin-mates
- Ability to work under pressure and maintain a pleasant working environment
- Excellent appearance
- To be able to meet all pre joining requirements.

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