Embarkation-Clearance Officer-Mandarin Language
The Embarkation/Clearance Office has overall responsibility for embarkation/disembarkation and its process, electronic Notice of Arrival/Departure (e-NOA/D) and other pre-arrival/departure electronic submissions, non-U.S. guest documentation, proper completion of all entry papers and ship clearances for each port of call, including the processing and clearance of guests with Immigration and Customs, and accurately maintaining the guest manifest in Fidelio. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
- Responsible for all Immigration, Customs and visa matters, the embarkation and disembarkation process, ship certificates, and documentation that relate to port clearances.
- Primary liaison between the ship and local port agents for the Captain and passenger related matters. Coordinates the disembarkation and embarkation setups and procedures with ship and ground staff, as well as the clearance of the vessel with local authorities in each port of call. Ensures the vessel is in compliance with all legal passenger citizenship/visa documentation and that the company’s “Zero Tolerance Policy” is maintained.
- Responsible for importing the voyage download file from Freestyle Connect into Fidelio according to the established SOP. This position is also responsible to create and maintain all associated reports regarding passenger and crew reporting and movement.
- Ensures the passenger manifest in Fidelio is kept updated and accurate at all times, reflecting stateroom changes, guests boarding mid-voyage, etc.
- Prints and supplies manifests as per policy for the pier embarkation staff.
- Responsible for sending the passenger/crew e-NOA/D file to U.S. CBP and U.S. Coast Guard, upon sailing or entry as required, and in accordance with U.S. government and international regulations.
- Directly responsible for organizing, processing, and the software used in facilitating the onboard airline check-in program used by the company world-wide.
- Responsible for properly manifesting items to be offloaded from the vessel; AMS (Customs 1302) sent to the Customs Broker 48 hours prior to a U.S. arrival port.
- Handles arising problems and is responsible for resolving related guest complaints.
- Handles airline ticket change requests for air/sea guests as needed.
- Informs respective department heads of all guests embarking and disembarking during the voyage and reconciles the guest & crew movement report.
- Ensures guest and ship documentation is kept secure and the embarkation pier is checked that no documentation and ship articles are left behind.
- Advises the bridge when embarkation is completed and that all guests/ship personnel are cleared from the embarkation area before sailing.
- Reports to Revenue Mgt. and Accounting after the port of embarkation of no-shows/cancellations.
- Distributes passenger manifests to the Bridge and department heads after sailing from the port of embarkation as needed.
- Informs and coordinates clearance procedures for in-transit guests.
- Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
- Two-year Associates degree or equivalent in Hotel Management from a recognized hotel institution is required.
- Minimum two years experience in hotel/hospitality establishments or in related Purser positions on board ships.
- Written and verbal fluency in Mandarin and/or Cantonese Chinese.
- Intermediate level English verbal and writing skills.
- Intermediate to Advanced skills in typing and computer software skills (Microsoft Word, Excel, Fidelio Cruise).