Cruise Sales Associate




Description:

We are looking for energetic sales professionals who are motivated, eager to travel and looking for a challenge. The Cruise Sales Associate position works onboard the company cruise ship selling future cruises to guests currently sailing. The Cruise Sales Associate is responsible for helping plan future cruise vacations for our guests onboard, whilst continuously striving to exceed hospitality industry standards, and ensuring Total Guest Satisfaction. This role establishes and supports a positive working environment and focuses on sales, ratings, monthly and voyage revenue, customer service, and also operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example from the front of the house, the Cruise Sales Associate is expected to be one of the ship's driving advocates for delivering outstanding Customer Service and Sales Results

Responsibilities include (but are not limited to):

• Services the Crown & Anchor Society program throughout the cruise. Ensures that all Gold Anchor Standards are adhered to regarding the program. Coordinates with Loyalty & Cruise Sales Manager to ensure other departments and their employees are trained and up to date on the program

• Reviews the Crown & Anchor computer report with the Cruise Sales Manager prior to each voyage to determine the number of members sailing and distributes information to various department personnel such as, but not limited to, Chief Housekeeper, Concierge, Guest Relations Desk, etc

• Works with Cruise Sales Manager to plan events for the Crown & Anchor Program. Serves as host at parties and socializes with members at the Captain’s Welcome Aboard Reception and Welcome Back Party and Platinum and Diamond Event

• Actively works from an entrepreneurial perspective and displays a business ownership mentality when developing tactical plans and implementing new ideas to increase revenue and achieve financial targets

• Serves as the vessel’s key contact person for member’s inquiries. And updates membership enrollment and amendments in the computer system. Updates and maintains the Crown & Anchor section of the Compass for each voyage. Keeps reception area well maintained and inviting to the members and guests

• Promotes brands, itineraries, vessels, cabin categories, travel dates, etc. to achieve monthly revenue targets

• Maintains inventory of company other brands' brochures and other collateral material that promotes our brand destinations

• Participates in frequent strategic planning sessions with Cruise Sales Manager to develop a plan for promoting specific cruise advertisements in various media and retail outlets that may be available throughout the vessel

Requirements:

Minimum hiring, language and physical requirements to perform the job

• One to two years of experience in a company's customer service related position with working knowledge of customer service techniques and/or reservations systems knowledge or experience preferred

• Previous sales experience preferred. Ability to promote and persuade guests to book future cruises and apply for the company's Visa Credit Card

• Clear speaking voice with the ability to use appropriate business and travel industry language

• Ability to speak in front of a large audience

• Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training

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