Junior Assistant Purser / Front Desk Receptionist
As a Junior Assistant Purser you will be responsible for providing exceptional customer service with friendliness, empathy, knowledge and accuracy with a resolve to satisfy each guest in line with the Company’s strategy and Core Values.
Job Responsibilities include:
Provides accurate information and answers to guest / crew questions or concerns.
Documents and ensures a satisfactory and timely resolution of customer service issues.
Socializes with and maintains high visibility to guests both on and off duty.
Assists the Front Desk Supervisor in preparing guest documentation as required.
Assists the Night Manager in reconciling all charge checks.
Handles financial transactions and accurately maintains a cash float to be balanced at the end of the day.
Accesses shipboard account, providing guests with copies of folios on request and detailed explanations in response to any queries.
Along with a challenging career and worldwide travel opportunities, the cruise line offers many other benefits. Our crew members are afforded comfortable, shared accommodations, meals, and access to crew facilities such as a crew bar, fitness center, pool and a recreation center.
Graduate of a recognized hotel or business school
Minimum of two (2) years’ experience required experience as a Customer Service Agent or Hotel Front Desk Receptionist in an international hotel environment
Proficiency in the use of computer based programs
Excellent command of the English language, both verbal and written