The Computer Officer is the onboard officer in charge of shipboard computer hardware and software equipment that falls under the Shipboard Systems (PCLA/SBS) environment.
The Computer Officer reports directly to the ship’s Purser Department. There are five main areas of responsibility that detail the Computer Officer’s position:
Level 1 Technical Support
Operations and Applications
Maintenance of Hardware, Software, Documentation and Media Control
System Monitoring and Troubleshooting
User Training and Support
Level 1 Technical Support:
The Computer Officer (CO) is the initial contact for the computer issues encountered on board. As such, they are the “Level I” support system for these issues and will provide
the technical support for the shipboard users in regard to the Shipboard Systems (SBS) computing environment.
Operations and Applications:
Responsible for flow of data for tour and passenger files. Monitor and maintain Hotel Operations Systems by performing preventative maintenance on equipment and recovering
systems, files or programs when required.
Responsible for maintaining an up-to-date inventory of Hardware and Software in the Shipboard Systems environment. This includes but is not limited to hardware such as the NT
Server, workstations and desktop printers. The inventory should also include media material and application documentation.
In charge of monitoring the systems in regards to copyright policies and infringements.
User Training and Support:
The Computer officer will provide user training on applications and distribute continuing education materials and development for the crew on board.
This position requires a strong computing background, with very advanced knowledge of Windows Operating Systems, Networking, Printing peripherals and general
Written oral command of the English language are required by company policy.
Strong verbal and good written communication skills.