Administration Purser-Guest Accounts




Description:

As Administration Purser – Guest Accounts, you will be responsible for establishing and maintaining guest folio accounts in accordance with the brand standards of service and style. You will also be Prepares credit card transmission and handles any disputes or declines that may occur. Here, you will also be working aboard our ships, and working with a diverse, and energetic crew.

Responsibilities include (but are not limited to):

• Processes several credit card transmissions during the voyage, upon gathering all the information from the property management system, to ensure guest account balances are properly authorized on a daily basis per company's SQM policy

• Ensures that proper Credit Card validation and “Key Card Account” SQM Policies are in place with company policy

• Monitors declined and call credit cards, and assists guests in setting up different means of payment, as well as modifying sea pass accounts accordingly

• Responsible for the final settlement of all credit cards and the end of each voyage report according to GCS procedure

• Issues company standard memorandums and reminders regarding guest account status

• Monitors all guest and crew onboard accounts and makes necessary adjustments and/or corrections

• Responsible for processing and balancing all prepaid onboard credits purchased by guests, as well as, the onboard credits given onboard

• Responsible for processing onboard credits related to Air/Tax fees and fuel surcharge fees

• Responsible for monitoring daily cash account limits (Guests and Crew) in accordance with SQM

• Requests Master accounts as needed, following approval from financial shipboard operations shore side

• Balance all the revenue activity coming from the different systems onboard on a daily and end-of-voyage basis

• Produces and distributes Onboard Revenue Report on a daily basis for Financial Controller and shipboard management in order to monitor all revenues throughout the voyage, as well as final report for shore side management

• Once ALL guests have disembarked, provides voyage revenue reports for all onboard departments. All the “End of Voyage” reports must be forwarded to the Financial Controller for proper reconciliation with the Business Partners onboard and preparation of the Pursers Journal

• This position is responsible for direct cost containment through the accurate preparation of credit and debit transactions for guests and crew

Requirements:

• Minimum of two years of experience in an upscale hotel, resort or cruise ship

• Superior customer service, team building and conflict resolution skills

• Ability to speak English clearly, distinctly and cordially with guests

• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers

• Very strong management skills in a multicultural and dynamic environment

• Possess a strong understanding of numbering flow “Debits/Credits”, adjusting entries and corrections, as well as basic accounting knowledge

• Ability to speak additional languages such as Spanish, French or German preferred

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