Photo - Lab Technician
Reporting to the Photo Manager and the Assistant Photo Manager, the Photo Lab Technician is responsible for the day to day running of the Photo Lab; producing prints of the highest quality; maintenance of all photo equipment and systems; setup of, and safety within, portrait studios; and quality control, with some involvement in training and day-to-day business administration. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
Reporting to the Photo Manager this role requires overseeing all aspects of the production process for the Photo Department and assisting with the running of all daily photo operations to ensure both revenue and guest satisfaction is maximized in order to exceed budgeted goals.
• Ensure all photographs are printed in a timely manner, to the highest quality
• Monitor team and individual image quality and image count performance, provide feedback to the management team, and coach team members as required to create improvement and identify successors
• Perform all required maintenance procedures on a daily, weekly and monthly basis, and report any problems to the Photo Manager immediately; troubleshoot and fix problems as they arise to maintain department operating capability
• Monitor, troubleshoot and fix technical problems with digital photo kiosks, digital remote capture systems and other advanced technology, with the assistance of the onboard Systems Team
• Supervise all portrait studio set-up operations, ensuring all studios are set up correctly, safely, and are open on time
• Complete all Environmental tests, paperwork and reporting as required and liaise with the Environmental Officer to coordinate inspections, silver tests and waste removal
• Complete daily and weekly Image Count report paperwork, materials inventory, and any other reporting administration required by the Photo Manager
• Maintain an accurate equipment inventory, carry out regular checks and ensure all equipment security procedures are followed to protect company inventory at all times.
• Monitor and maintain photo lab supply levels, placing orders for timely replenishment, and complete physical inventory counts and reports for Photo Manager on a per cruise basis
• Ensure media cards are handled appropriately, always accounted for, and image file security is always maintained
• Photograph any events as required
• Assist in the Photo Gallery with sales and customer service when required
• Follow trained departmental and shipboard environmental rules and regulations, including use of Personal Protective Equipment, whenever necessary
- Must be able to work quickly and efficiently to print all images captured on cruise ships with up to 4000 guests onboard, maintain and trouble-shoot custom digital and wet process photo printing systems, and ensure team adherence to safety and technical procedures to maximize guest satisfaction and revenue for the Photographic Department.
- Must be technically proficient in current digital photo capture, editing and printing systems. Must enjoy working with the public, and be able to actively converse with guests and crew in clear, fluent English.
- College educated, complete resume showing required experience, with strong professional and character references. Where no relevant education exists, suitable experience may be taken into consideration.
- Applicant must have advanced computer literacy, knowledge of and experience using Microsoft Outlook, Excel, Word, and Adobe Photoshop, Adobe Lightroom and be able to operate/troubleshoot and maintain other advanced computer systems such as photo booths, touch-screen kiosks, database systems and perform basic computer troubleshooting procedures.
Degree, diploma or equivalent in photography, with at least 12 months practical digital photographic laboratory experience is required for this position. If applicant has no formal qualifications, suitable photographic experience will be taken into consideration in lieu of qualifications. In addition, the applicant should have at least one year’s experience as a shipboard photographer, although any other relevant experience may be taken into account in lieu of this requirement .
• All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds.
• Must be able to stand for long periods of time • All team members must be physically able to participate in emergency lifesaving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
• Work within different temperature ranges – indoors, and outdoors in varying weather conditions
• Able to pass basic safety course
• This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.
• Excellent English language skills – comprehension, reading, writing and fluent conversational spoken skills • Well groomed, personable, responsive, socially capable, confident and creatively minded
• Must be willing to work in an intense, busy and demanding environment, working 7 days a week, up to 70 hours per week, for at least 6 months at a time
• Proactive problem solver and team player
• Able to consistently demonstrate positive character and behaviors; smiling, enthusiasm, being polite and courteous, and able to motivate others to do the same
• Must be customer-focused and be comfortable in dealing with the general public on a daily basis
• Must maintain a professional appearance and good hygiene
• Must be a team player, be willing to work in a multi-cultural environment with respect for all co-workers and guests
• Able and willing to live and work in close quarters with other crew members
• Must have an understanding of, and consideration for, the environment and related departmental and shipboard environmental protection practices