Shipboard - Expedition Type Cruise Vessel - Alaska, Baja California, Central America
The Hotel Manager is responsible for overseeing all staff and functions within the Hotel, Galley, and Bar departments which include guest cabins, dining room service, bar, Global Market, lounge and the galley. Also includes some shore-side guest activities such as beach barbeques.
- Directly supervises all employees in the following positions; Sr. Steward, Stewards, Bartender and Head Chef.
- Monitors and counsels work performance throughout the year, conducts performance reviews of contract stewards each rotation, and conducts annual written performance evaluations of rotational hotel crew.
- Trains Senior Stewards, Stewards and Bartenders in all aspects of their job performance. Oversees training of Head Chefs. Occasionally may train other Hotel Managers.
- Oversees the departmental budget; plans the budget and approves expenditures within established guidelines.
- Ensures that all hotel departments have necessary supplies on a timely basis and routinely monitors stock on hand, manages all inventories for hotel department, including Global Market.
- Ensures accuracy and timely completion of crew and guest accounts from bar, Global Market and dining room prior to completion of voyage, including Hotel Manager Voyage Report.
- Ensures that the menu, quality of food served, guest service, and cabin cleaning are in keeping with Company standards.
Guest/ Public Relations:
- Participates in various onboard social functions (Captains Welcome Aboard and Farewell Nights) as well as participates in guest activities such as recaps, dining with guests, Global Market, barbeques, etc.
Safety and Security
- A member of the medical team.
- Participates in on board safety training, meetings and drills, as directed by the Captain, including fire, abandon ship, man overboard, flooding and medical emergencies.
- Participates in shoreside training as required by the company.
- Familiar with the ISM codes and requirements.
- Maintains familiarity with all duties under the company Safety Management System and Emergency Station Billet duties.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum of 1 year experience as a Hotel Manager on a passenger vessel.
- Crisis management skills; ability to act quickly with confidence exercising sound judgement.
- Possess professional demeanor; ability to use appropriate levels of tact and courtesy.
- Strong time management skills; able to handle multiple tasks, set priorities, and meet deadlines.
- Personal computer experience: Lotus or Excel, Word, in Windows environment.
- Must possess the ability to effectively present information in one-on-one and small group situations and to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals.
- Current First Aid/CPR/AED certification required.
- Alcohol Server Training (OLCC) required.
- STCW Basic Safety Training preferred.
- STCW Crowd Management preferred.
- Vessel Sanitation Public Health (CDC) preferred.
The physical demands are described in the Hotel Manager Job Analysis sheet and are available to all applicants.
This position works 12 hours per day, approximately 8 weeks on, 4 weeks off rotational schedule.