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Guest Relations Manager


We are currently searching for Guest Relations Manager to join our team! Potential candidates must have proven experience in providing concierge services to guest in a front desk department within a resort, hotel, or cruise line.
Responsibilities include:

Provide consistent highly personalized concierge services to our guests and effectively managing the operation of the Front Desk Department in order to ensure total guest satisfaction

Directs, coaches, supports, supervises and evaluates (in conjunction with the Hotel Director), the performance of all Front Office and Concierge staff

Coordinates the complete disembarkation process, in order to ensure proper disembarkation breakdown and that all departments involved are properly informed

Supervises the Event Coordinator in group functions and ensures invitations for onboard functions are sent out on a timely manner

Manages and maintains departmental finances within budgetary requirements



Minimum Requirements:

Minimum of two years hospitality experience in a four or five star resort, hotel, or cruise ship
Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent
Ability to read, write and speak English clearly and distinctly
Must be able to accommodate a 4 months on / 2 months off contract schedule
Strong communication skills in additional languages are desired
All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training