Guest Service Officers-Large Cruise Ships
The guest service officer will be responsible for 'Delivering the WOW' while demonstrating exemplary problem resolution skills to our guests at all times. Actively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.
The Guest Services Officer must posses outstanding hospitality, focused customer service, strong communication and organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor at all times. Enhances department and company reputation by excepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Essential duties and responsibilities:
Greets all guests immediately with friendly and sincere welcome. Uses a positive
and clear speaking voice, taking the time to understand all requests in detail.
Responds to escalated guest concerns in a considerate, professional and positive
manner by sjowing empathy and listening actively.
Maintains current knowledge of all ship's regular events and special functions by reviewing all available data in order to provide guests with accurate and up-todate information to answer questions and handle any special requests.
Provides cash and guest account services at the Guest Services desk such as
accepting cash payments, cashing personal or Traveler's checks or exchanging
foreign currencies. Follows established procedures to maintain, safeguard, balance
and reconcile, assigned cash float. Assists guests during boarding and departure
process, including establishing onboard credit, selling and printing Explorations!
Tickets and closing of guest accounts.
Assists guests with immigration and customs procedures and forms.
Attends meetings, training activities, courses and all other work related activities,
Are you interested in working onboard a luxury cruise ship and start a career at sea?
Do you have 2 years experience as Receptionist?
Do you have a finished hospitality degree?
Do You speak English Fluently?
Do you have an outgoing personality?
If you do, apply for this job and change your life NOW!