Port & Shopping Lecturer




Description:

We are currently searching for Port Lecturers to join our team! Potential candidates must have a minimum of one to two years proven sales experience in a cruise ship environment, and speak additional languages such as Italian, Spanish, German, Norwegian, and/or French.

Reports to: Explorations Manager

Responsibilities include (but are not limited to):

· Administer port lectures onboard for various European ports of call.

· Coordinate and promote the shopping program in Europe.

· Discuss with guests various tour and shopping options. Promote, sell, and up-sell shore excursions, port shopping programs and tour packages as appropriate.

· Utilize sales experience and training to achieve revenue goals and monitor personal and team shopping revenue performance.

· Provide guest services with regard to tour sales, refunds, complaints, and general port and ship information.

· Contact tour operators and assigned stores and venues related to shopping program to relay information to staff and guests.

· Work assigned Explorations! shifts on the sales desk, the pier, lounges, or other venues as directed by the Explorations! Manager.

· Ensures Royal Caribbean International's Gold Anchor Standards are followed at all times to deliver the ultimate guest experience

· Perform any other job-related duties assigned by the supervisor or management.

Requirements:

Responsibilities include (but are not limited to):

Minimum of 1 - 2 years experience in Shore Excursions, sales, or related department on a cruise ship.

Excellent public speaking skills and very strong communication skills.

Knowledge of ports of call and associated tours preferred.

Ability to sell, up-sell and cross-sell tour products and services.

Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint.

Ability to read, write and speak English clearly and distinctly. Knowledge of other languages is desired, especially Spanish, Italian, Portuguese, French, German, Russian, or Swedish.

All international applicants must have the ability to obtain a C1/D1 visa (and other relevant visas) when applicable.

Ability to participate in life-saving emergency drills and required training.

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