Human Resources Manager


Overall Objective: To ensure that the implementation of RSSC training programs, human resource polices, and service standards result in exceptional guest satisfaction, excellent crew morale and welfare, and positive business results by: Leading, coordinating, and implementing management and crew training.


  •         Supporting managers in the reinforcement of crew related policies and procedures.

  •         Maintaining a productive and supportive professional working partnership with the Captain, GM, and colleagues at all times

  •         Leading and supporting employee recognition programs.

  •         Maintaining documents and data required for talent management and human resources administration.

  •         Helps to coordinate all formal disciplinary warnings, regardless of division, ensuring a fair and systematic approach.

  •         Supports and oversees the coordination of all crew welfare activities

  •         Maintaining operational continuity with a systematic and consistent handover procedure for replacement Human Resources Manager.





  •     Bachelor’s degree in Human Resource Development or similar

  •     At least 5 years experience in the hospitality field in a human resource / training capacity

  •     Previous shipboard experience required;

  •     Understanding of the highest level of service; ideally worked in the premium or luxury market

  •     Strong working knowledge of ship and the various depts.

  •     Be able to target opportunities for service improvement through training and coaching.

  •     Be a self-starter and able to target service and HR priorities, take action and exhibit excellent follow up

  •     Maintain a trusted profile with Heads of Departments as a pro-active and flexible support person.

  •     Well organized; a multi-tasker

  •     Excellent communication skills; good written and spoken English

  •     Strong leadership skills and practice ‘leadership by example;

  •     Excellent administrative skills; computer literate Word/Excel/Fidelio/MXP and similar

  •     Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position

  •     Ability to work in an international environment;

  •     Ability to perform well under pressure;

  •     Excellent appearance