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Human Resources Manager




Description:

Overall Objective: To ensure that the implementation of RSSC training programs, human resource polices, and service standards result in exceptional guest satisfaction, excellent crew morale and welfare, and positive business results by: Leading, coordinating, and implementing management and crew training.

       


  •         Supporting managers in the reinforcement of crew related policies and procedures.


  •         Maintaining a productive and supportive professional working partnership with the Captain, GM, and colleagues at all times


  •         Leading and supporting employee recognition programs.


  •         Maintaining documents and data required for talent management and human resources administration.


  •         Helps to coordinate all formal disciplinary warnings, regardless of division, ensuring a fair and systematic approach.


  •         Supports and oversees the coordination of all crew welfare activities


  •         Maintaining operational continuity with a systematic and consistent handover procedure for replacement Human Resources Manager.




 

   

Profile:

 



  •     Bachelor’s degree in Human Resource Development or similar


  •     At least 5 years experience in the hospitality field in a human resource / training capacity


  •     Previous shipboard experience required;


  •     Understanding of the highest level of service; ideally worked in the premium or luxury market


  •     Strong working knowledge of ship and the various depts.


  •     Be able to target opportunities for service improvement through training and coaching.


  •     Be a self-starter and able to target service and HR priorities, take action and exhibit excellent follow up


  •     Maintain a trusted profile with Heads of Departments as a pro-active and flexible support person.


  •     Well organized; a multi-tasker


  •     Excellent communication skills; good written and spoken English


  •     Strong leadership skills and practice ‘leadership by example;


  •     Excellent administrative skills; computer literate Word/Excel/Fidelio/MXP and similar


  •     Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position


  •     Ability to work in an international environment;


  •     Ability to perform well under pressure;


  •     Excellent appearance




Requirements:



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