Guest Relations Manager


Overall objective: To ensure the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments; Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment; Act as Front Office Manager and ensure Front Office staff provide standards of service consistent with RSSC expectations; Ensure appropriate follow up on guest issues addressed to the Front Desk;




  •     Worked in a luxury environment as Guest Relations Manager or similar

  •     Understanding of the highest level of service

  •     Must have fulfilled equivalent position on a medium+ sized ship

  •     Well organized; a multi-tasker

  •     Used to dealing with complaint handling

  •     Used to dealing with special requests and used to achieving results

  •     Ability to manage the Reception Team

  •     Great at customer service and building positive relations with guests and colleagues

  •     Ability to work under pressure and maintain a pleasant working environment

  •     Excellent administrative skills; computer literate – Word/excel/Fidelio/MXP/and similar

  •     Used to dealing with Lost Luggage and medical disembarkations etc

  •     Upgrades and suite allocations etc.

  •     Excellent communication skills.

  •     Strong leadership skills and practice ‘leadership by example;

  •     Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position

  •     Ability to work in an international environment;

  •     Excellent appearance