Overall objective: To ensure the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments; Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment; Act as Front Office Manager and ensure Front Office staff provide standards of service consistent with RSSC expectations; Ensure appropriate follow up on guest issues addressed to the Front Desk;
Worked in a luxury environment as Guest Relations Manager or similar
Understanding of the highest level of service
Must have fulfilled equivalent position on a medium+ sized ship
Well organized; a multi-tasker
Used to dealing with complaint handling
Used to dealing with special requests and used to achieving results
Ability to manage the Reception Team
Great at customer service and building positive relations with guests and colleagues
Ability to work under pressure and maintain a pleasant working environment
Excellent administrative skills; computer literate – Word/excel/Fidelio/MXP/and similar
Used to dealing with Lost Luggage and medical disembarkations etc
Upgrades and suite allocations etc.
Excellent communication skills.
Strong leadership skills and practice ‘leadership by example;
Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position