Destination Staff


Job Summary

- To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements
- Implement and maintain guidelines and procedures set out by the cruise line
- To ensure the ultimate guest experience onboard company vessels by aiding effective communication of information through all departments
- Providing excellent service to all guests onboard, dealing with all special requests/needs as required within this market segment
- Ensure appropriate follow up on guest issues addressed to the Destinations Desk


- Must be about to speak English plus at least two of the following languages to a conversational/business level (French, German, Spanish, Italian or Portuguese)
- Worked in a luxury environment cruise environment for several years experience as a Destination Staff or Asst Destinations Manager
- Understanding of the highest level of service
- Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
- Well organized;a multi-tasker
- Used to dealing with complaint handling
- Used to dealing with special requests and used to achieving results
- Great at customer service and building positive relations with guests and colleagues
- Ability to work under pressure and maintain a pleasant working environment
- Excellent administrative skills; computer literate – Word/excel/Fidelio/MXP/NVS and similar
- Excellent communication skills., good written and spoken English
- Strong leadership skills and practice leading by example
- Outgoing personality, open minded and flexible
- Ability to work in an international environment
- Excellent appearance