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 CRUISE SHIP JOBS
offered by Seamax International Cruise Ship Employment Services © CruiseShipJob.com |
Destination Manager
Description:
Job Summary
- To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements
- Implement and maintain guidelines and procedures set out by the cruise line
- To ensure the ultimate guest experience onboard company vessels by aiding effective communication of information through all departments
- Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment
- Ensure Destinations team provide standards of service consistent with company’s expectations
- Ensure appropriate follow up on guest issues addressed to the Destinations Desk
Requirements:
- Must be about to speak English plus at least two of the following languages to a conversational/business level (French, German, Spanish, Italian or Portuguese)
- Worked in a luxury environment as Destinations Manager for at least 3+ years
- Understanding of the highest level of service
- Must have fulfilled equivalent position on a medium+ sized ship
- Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
- Well organized; a multi-tasker
- Used to dealing with complaint handling
- Used to dealing with special requests and used to achieving results
- Ability to manage the Destinations Team
- Great at customer service and building positive relations with guests and colleagues
- Ability to work under pressure and maintain a pleasant working environment
- Excellent administrative skills; computer literate -Word/excel/Fidelio/MXP/NVS and similar
- Excellent communication skills.
- Strong leadership skills and practice leadership by example
- Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position
- Ability to work in an international environment
- Excellent appearance
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