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Guest Services ManagerDescription: We are currently seeking Guest Services Manager to join our team. Potential candidates must have at least two years in a successful progressive, related leadership position in a four or five star resort, hotel or cruise line. Responsibilities include (but are not limited to): · Continually develop original and fresh techniques to enhance the guest service onboard · Use guest feedback and ratings to establish a positive culture throughout the guest services team · Enforce organizational policies and procedures of monetary items regarding the Front Desk · Develop and promote success of the management and supervisory teams onboard · Enforce the delivery of standards, efficiencies, services and quality within the guest services department onboard · Perform related duties as required Requirements: - Completion of high school, basic or vocational education equivalency preferred - Two or more years of Front-of-House successful and progressive leadership experience in a four or five star hotel, cruise line or other hospitality related industry - Proven ability to achieve operational results in an international environment - Demonstrated experience in motivating, leading and engaging a diverse workforce to increase synergy and improve productivity - Competency with Microsoft Office and Lotus Notes - Oral and written fluency in English at an advanced level - Must be physically able to participate in emergency life saving drills and required training - Strong communication skills in additional languages are desired - All international applicants must have the ability to obtain a C1/D visa Apply |