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 CRUISE SHIP JOBS
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Guest Services Manager
Description:
We are currently seeking Guest Services Manager to join our team. Potential candidates must have at least two years in a successful progressive, related leadership position in a four or five star resort, hotel or cruise line.
Responsibilities include (but are not limited to):
· Continually develop original and fresh techniques to enhance the guest service onboard
· Use guest feedback and ratings to establish a positive culture throughout the guest services team
· Enforce organizational policies and procedures of monetary items regarding the Front Desk
· Develop and promote success of the management and supervisory teams onboard
· Enforce the delivery of standards, efficiencies, services and quality within the guest services department onboard
· Perform related duties as required
Requirements:
- Completion of high school, basic or vocational education equivalency preferred
- Two or more years of Front-of-House successful and progressive leadership experience in a four or five star hotel, cruise line or other hospitality related industry
- Proven ability to achieve operational results in an international environment
- Demonstrated experience in motivating, leading and engaging a diverse workforce to increase synergy and improve productivity
- Competency with Microsoft Office and Lotus Notes
- Oral and written fluency in English at an advanced level
- Must be physically able to participate in emergency life saving drills and required training
- Strong communication skills in additional languages are desired
- All international applicants must have the ability to obtain a C1/D visa
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