Manager Guest Operations Analytics


Provide senior management decision support to operational teams and senior management, focusing on hotel projects to cross-functional teams in the organization.
Lead a team of analysts.
Develop, track and analyze recommendations for strategic initiatives.
Reports to Director Operation Performance & AnalysisIndirect reporting line to senior vice president of guest commerce.
Supervises analysts from a pool in a project/task basis.


Provide decision support for senior management.
Lead profitability improvement initiatives across several shipboard operations functions.
Develop business plans and investment return analyses.
Gather input from several stakeholders.
Develop implementation plan, timelines and responsibility.
Track progress through reporting.
Manage, lead and develop a team of analysts.
Support budget and forecast process as needed.
Support high priority, highly visible shipboard strategic initiatives across the business.
Act as direct point of contact for project manager or operational teams.
Challenge incudes ability to learn and grasp the framework/complexity of project, managing expectations across channels and delivering results.
May provide guidance to Finance Department.
Bachelor’s Degree in Finance/ Engineering or related field of study; or any equivalent combination of relevant background, skills and experience.
Minimum 3-5 years of experience in related role performing extensive, complex modeling.
Management consulting preferred.
Proficiency with Microsoft Office Suite with advanced-level skills in Excel and PowerPoint.
Applied knowledge of financial database system.
High-level proficiency with financial statement analysis.
Knowledge of overall business strategy and operations including business processes, revenue and cost components and drivers of these measures.
Applied knowledge of profitability and return on investment modeling.
Ability to manage multiple projects simultaneously.
Organizational skills to coordinate action plans and implement actionable strategies.
Excellent interpersonal and communication skills.
Excellent presentation skills to deliver effective and informative material.
Ability to adapt easily to change in dynamic environment.
Ability to clearly communicate complex analysis to varying management levels using a simple and understandable approach.
Ability to work effectively in a team-based environment and provide support as needed.


We have an industry leading benefits program that includes a comprehensive healthcare program and a dental care plan.
The Company provides the benefit of a 401(k) plan effective from your first day of eligible employment. We also offer a generous company match after one year of service and a discretionary Profit Sharing contribution in your second year of eligible employment.
Camp Carnival, accredited through the National Association for the Education of Young Children, is our on-site preschool educational program that provides developmentally appropriate educational programming for families of children ages 6 weeks through 5 years of age and up to 12 years of age during school holidays and summer vacation. Camp Carnival also provides a drop-in program for those unexpected childcare conflicts.
Club Carnival, our on-site Health & Wellness Center, provides a full range of activities including weight training machines, free weights, cardiovascular equipment, an aerobic center, resident massage therapy, certified personal trainers and a wide variety of other programs.
Carnival also offers a Tuition Reimbursement Program which allows employees to receive up to 75 percent off tuition costs for their company related professional career development.
We also provide membership to Space Coast Credit Union and we have an on-site cafeteria that serves breakfast and lunch.
We provide an Employee Stock Purchase plan for eligible employees to purchase Carnival Corporation Common Stock at a discount.
We also offer our employees Paid Time Off, Sick Time and paid holidays.
We also offer our employees company-paid term life insurance and long term disability coverage, employee-paid optional life insurance and other voluntary insurance programs.
Carnival is delighted to offer two complimentary “Fun Ship” cruises a year (based on available space and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors.