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offered by Seamax International Cruise Ship Employment Services © CruiseShipJob.com |
BUSINESS DEVELOPMENT MANAGER
Description:
Drive incremental sales by following disciplined completion of established telesales process to identified database of growth accounts through outbound phone calls and a commitment of continued service and account maintenance.
Customers:
Travel Agent partners
Consortium members
Sales and Marketing Department colleagues
RSSC corporate, reservations and officer/crew team
Competencies
Key Responsibilities:
Execute business development strategy against identified travel agent accounts
Follow touch point process and developed scripts to increase frequency of communication to assess agency needs and understand how RSSC’s products can serve their business objectives
Meet or exceed daily dial or talk time minimum productivity requirements through outbound sales calls and appointments while following established five step sales process
Grow base of agency business
Foster increased agency relationships
Utilize sales initiatives such as Marketing Amenity Program, National Account programs and other supplemental promotional opportunities to grow business
Provide account maintenance and service Educate assigned accounts to effectively sell RSSC
Train accounts on RSSC benefits and policies
Continuing product education
Encourage agents to take online training programs
Conduct sales presentations on line
Qualify the Customer
Update and maintain agency database
Capture information relevant to understanding agency’s business
Identify how agency goes to market
Recommend tools available through RSSC to meet their objectives
Work Collaboratively
Secure and provide feedback from and to Directors of Sales on accounts
Work with Field Sales, Sales Service Representatives and Cruise Reservations to implement sales & service solutions
Work with Marketing and IT to suggest tools and processes to benefit entire organization
Share best practices with colleagues for mutual success
Adhere to corporate policy and direction
Job Specific Knowledge and Skills Required:
Strong product and destination knowledge
Confident phone presence and ability to communicate effectively
Requirements:
Working knowledge of SalesForce.com or CRM system experience preferred Working knowledge of MS Office applications, including Power Point, Excel, Word
Ability to multi-task in a fast-paced environment
Experience and Education:
2 years experience with outbound sales, preferably business to business
Travel industry experience preferred
College degree preferred or equivalent work experience
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