Crew Air Specialist


Crew Air Specialist


Act as primary resource for all customer, corporate or crew related issues pertaining to the standards, implementation and delivery of the air program

Essential Duties & Responsibilities:

• Secure air reservations using free sell, block or charter while adhering to cost guidelines

• Work assigned ships and departments including Sabre airline schedule changes, booking and ticketing

• Monitor air travel reservations for accuracy and cost guidelines and adjust as needed for changes, cancels and final ticketing

• Interact with internal departments and customers as necessary for coordination of air reservations

• Assist with interrupted services in instances of trip delay, strike, weather, delayed ship

• Assist with additional corporate, crew bookings and ticketing when necessary

• Generate air tickets

• Research and resolve debit memo issues

• Ability to read and interoperate crew airline contracts

• Responsible for ticket refunds and lost ticket applications

• Assist with training co-workers when requested

• Assist with other duties assigned by Supervisor, Manager, Director or Vice President



• Proficient Sabre. Two years experience preferred

• Knowledge of World Geography and routing for crew itineraries

• Familiar with Schengen Visa Requirements

• Familiar with airline policy and procedures

• Knowledge of cruise products

• Proficient in Microsoft Office products, particularly Excel

• Excellent customer service and telephone skills

• Experience in NVS and MXP

Other Skills & Abilities:

• Ability to meet deadlines and work efficiently under pressure

• Strong interpersonal, communication and organizational skills

• Self starter and team player

• Flexibility regarding peak-time work requirements

• Proficient in the English language

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