Junior Assistant Purser - Major Cruise Line
The position of Junior Assistant Purser covers the following areas:
- Front Desk
- Assistant Night Manager
- Crew Office
- Hotel Secretary
- Shore Excursions Desk
The duties assigned to Junior Assistant Pursers within the above areas are listed below. Other duties such as Art Track may also be assigned to Junior Assistant Pursers during the course of a contract.
Main role was providing excellent Guest services as Front office representative, working closing with other departments (hotel operations, sales associates, housekeeping, maintenance, food & beverage) making sure our Guests onboard are satisfied at all time.
Problem solving handling all guest concerns, handling a very busy telephone system on embarkation days.
- Minimum of 1 year prior experience in hospitality front desk environment.
- Possess some typing and computer software skills, i.e. Microsoft Word, Excel and Fidelio Cruise, Micros, etc.
- Customer service/Guest Relations Oriented and well organized.
- Must be able to oversee and provide quality service for a large passenger vessel that can include from 1000 to 3000 guests.