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Shore Excursion Desk Staff




Description:

Are you an experienced traveller, familar with many different destinations, and thrive in a fast paced environment? Then this is the position for you! Help cruise guests get the most of their time ashore. Previous tour or cruise ship experience an asset.

- Working the assigned Shore Excursion desk hours.

- Assisting guests with tour descriptions.

- Promoting and selling tours based on needs and cross-sells or up sells tour packages while achieving revenue goals.

- Providing guests services with regards to tour sales, refunds, complaints and general port and ship information.

You must posses:

- Superior customer service, team building and conflict resolution skills.
- Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Intermediate computer software skills required.

Requirements:



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