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Training and Development Manager




Description:


Overall Objective - To ensure that the implementation of OCI training programs and service standards result in exceptional guest satisfaction, excellent crew morale and welfare, and positive business results by:





    • Leading, coordinating, and implementing management and crew training.


    • Supporting managers in the reinforcement of crew development


    • Maintaining a productive and supportive professional working partnership with the Captain, GM, and colleagues at all times


    • Leading and supporting employee recognition programs.


    • Maintaining documents and data required for talent management


    • Supports the coordination of all crew welfare activities




  • Maintaining operational continuity with a systematic and consistent handover procedure for replacement Training and Development Manager.



 


   


Profile:-


 



  • Bachelor’s degree in Human Resource Development or similar


  • At least 3 years experience in the hospitality field in a training capacity


  • Previous shipboard experience required;


  • Understanding of the highest level of service; ideally worked in the premium or luxury market


  • Strong working knowledge of ship and the various depts.


  • Be able to target opportunities for service improvement through training and coaching. 


  • Be a self-starter and able to target service and training priorities, take action and exhibit excellent follow up


  • Maintain a trusted profile with Heads of Departments as a pro-active and flexible support person.


  • Well organized; a multi-tasker


  • Excellent communication skills; good written and spoken English


  • Strong leadership skills and practice ‘leadership by example;


  • Excellent administrative skills; computer literate Word/Excel/Fidelio/MXP and similar


  • Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position


  • Ability to work in an international environment; 


  • Ability to perform well under pressure;


  • Excellent appearance




Requirements:



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