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Receptionist




Description:


Overall objective - To ensure the ultimate guest experience onboard OCI vessels by aiding effective communication of information through all departments; Act as central point of reference for shipboard information and services offered to guests;




  • Assist Guests with routine queries and where possible, provide resolution to problems;


  • Ensuring compliance with policy in accordance with guidelines issued by OCI;


  • Ensure appropriate follow up on guest issues;



 


Profile:


 



  • Worked in a luxury environment as Receptionist either land based or on a similar style ship


  • Understanding of the highest level of service;


  • Ideally fulfilled equivalent position on a medium+ sized ship


  • Well organized; a multi-tasker


  • Used to dealing with complaint handling


  • Used to dealing with special requests and used to achieving results


  • Great at customer service and building positive relations with guests and colleagues


  • Ability to work under pressure and maintain a pleasant working environment


  • Excellent administrative skills; computer literate – Word/Excel/Fidelio/MXP/and similar


  • Excellent communication skills.


  • Outgoing personality, open minded and flexible;


  • Ability to work in an international environment; 


  • Excellent appearance




Requirements:



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