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Human Resources Manager




Description:

Job Summary

- To ensure that the implementation of company training programs, human resource polices, and service standards result in exceptional guest satisfaction, excellent crew morale and welfare, and positive business results by:
- Leading, coordinating, and implementing management and crew training
- Supporting managers in the reinforcement of crew related policies and procedures
- Maintaining a productive and supportive professional working partnership with the Captain, GM, and colleagues at all times
- Leading and supporting employee recognition programs
- Maintaining documents and data required for talent management and human resources administration
- Helps to coordinate all formal disciplinary warnings, regardless of division, ensuring a fair and systematic approach
- Supports and oversees the coordination of all crew welfare activities
- Maintaining operational continuity with a systematic and consistent handover procedure for replacement Human Resources Manager

* This post does not represent current live opening. After submitting your resume, the cruise line will keep your information on file for open positions.

Requirements:

- Bachelor’s degree in Human Resource Development or similar
- At least 5 years experience in the hospitality field in a human resource / training capacity
- Previous shipboard experience required
- Understanding of the highest level of service; ideally worked in the premium or luxury market
- Strong working knowledge of ship and the various depts
- Be able to target opportunities for service improvement through training and coaching
- Be a self-starter and able to target service and HR priorities, take action and exhibit excellent follow up
- Maintain a trusted profile with Heads of Departments as a pro-active and flexible support person
- Well organized; a multi-tasker
- Excellent communication skills; good written and spoken English
- Strong leadership skills and practice ‘leadership by example
- Excellent administrative skills; computer literate Word/Excel/Fidelio/MXP and similar
- Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position
- Ability to work in an international environment
- Ability to perform well under pressure
- Excellent appearance

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