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Hotel Manager




Description:

Key areas of responsibility:

- Responsible for all hotel operations on board - supervision and coordination of all operations in the service, galley, hotel inventory controlling and administration departments
- Answerable to the shore-side management for all activities pertaining to the professional management of the hotel operations and for complying with all hotel-related policies, standards and procedures
- Cost and budget control of entire hotel operations, answerable to the shore-side management for all commercial questions, costs as well as income
- Implementation as well as continuuous maintenance and improvement of the quality standards
- Responsibility for the adherence to all relevant hygiene (HACCP), safety and environmental regulations in the entire hotel operations
- Responsibility for the careful handling of all equipment and machinery in the entire hotel operations
- Always available as contact for passengers regarding inquiries, complaints and suggestions concerning the entire hotel operations
- Motivating staff, paying attention that service is carried out in a friendly, competent mannerPlanning, organising, delegating special functions in the hotel operations
- Checking service schedules for the hotel departments
- Establishing vacation schedules together with the shore-side management

Requirements:

Qualification:

- Professional training / diploma in the hotel / catering sector
- Several years‘ practical experience in hotel operations (or internal qualification)
- Experience in managing complaints
- Proficient English language skills as well as good general education

Requirements:

- Leadership skills, assertiveness, flexibility and organisational skills; capable of motivating the staff
- Self-assured and calm manner towards staff and passengers
- Pleasant and polite manner, well-groomed appearance
- Cost and quality awareness

Apply