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Head Steward




Description:

Job Summary and Essential Job Functions:

The Head Steward works under the general guidance and supervision of the Assistant Executive Housekeeper and within the limits of established Norwegian Cruise Line policies and procedures. Supervises the activities of the Utility Hotel, Crew Stewards, Officer Utilities, Senior Officer Utility, and the Head Cleaner to ensure clean, orderly and attractive public areas and guest staterooms. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

- Carries out the following routine assignments:

* Assigns duties to staff and briefly instructs them on follow-up and special projects.
* Inspects lobbies, atriums, elevators, outlets, stair towers, landings, offices and surrounding areas as needed.
* Maintains a daily logbook on inspected areas, assignments given to staff, special projects, maintenance deficiencies and significant events/activities during his/her shift.
* Conducts inventory checks as needed. Sees to adequate storage of supply inventories on assigned decks and safeguards against waste, shortages, and losses.
* Prepares supervisor report and completes requisition forms for needed supplies.
* Reports maintenance deficiencies that require immediate attention and follows up on their status. Elevates issues as necessary.
* Reports of any loss or damage of furniture, fixtures or equipment.
* Supervises the proper use and care of equipment.
* Records any item left in public areas by guests and turns them in to the Guest Service Desk.
* Daily follow up in accordance to USPH regulations, SEMS, Waypoint, and NCL Hotel Operations.

- Ensures that Officer/Senior Officer and staff rooms are cleaned, serviced, and set up properly with linen/towel replenishment as per the entitlement policy. Inspects crew staterooms and back-of-the-house areas to ensure cleanliness is maintained. Ensures that all Boundary cabins are cleaned, serviced, and set up properly as per company policy.
- Reports and logs any maintenance issues for crew staterooms in Fidelio and follows up as necessary.
- Maintains the cleanliness of the service and surrounding areas. Keeps all pantry and supply lockers, neat, cleaned and stocked.
- Ensure that Spa Area, Fitness Center, Kids Corner and Teens Club are properly maintained according to USPH regulations.
Creates and maintains a carpet maintenance cleaning schedule, ensuring all public room and corridor carpets are clean and stain-free.
- Assists with the delivery and collection of guest luggage on turn around day.
- Schedules department personnel so that all areas of housekeeping are properly staffed at all times while constantly monitoring staffing needs and budgetary guidelines. Ensures that staff time sheets are completed accurately and in accordance with the numbers of hours worked.
- Offer all possible assistance to guests and takes corrective action on complaints and strives for prompt guest recovery.
- Perform other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Requirements:

- Candidates must be Mandarin Speakers
- High school diploma or equivalent is required.
- Two years’ experience working in hotel establishments is required, or two years’ experience working as a Room Steward onboard ships is required.
- Intermediate to advanced level English verbal and writing skills, including the proper use of English grammar is required.
- Intermediate to advanced skills in typing and computer software skills (Microsoft Word, Excel, Fidelio, Micros) is required.

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