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Onboard Hospitality Specialist with either German, Spanish or French Language




Description:

- Knows deeply all the onboard services in order to provide accurate and timely
information to Guests, including issues related to luggage, items, lost & found,
managing complaints and solving problems in a fast, courteous and effective way

- Provides wake-up calls, public announcements, handles external calls, Internet, acts as
phone operator for all internal and satellite calls from shore to ship and assists Guests
with cabin safety boxes when required (e-mail) in order to support Guests

- Assists with embarkation and disembarkation procedures (collection, photocopying,
distribution of personal ID–Passports- and Landing Cards, Boarding Forms,
Overbooking, Luggage, transfers, Port Agents, cash deposit, settlement of guest’s
payments) in order to facilitate the operation

- Verifies that Boarding Forms (and the Comment Forms) are filled in correctly by
Guests and provides reports about e-comment forms in order to assure Customer
Satisfaction

Requirements:

- Secondary School (in tourism or language is a plus)
- At least 6 months experience in Hotels in similar positions (receptionist, customer service)

Education: High School or equivalent
Career Level: Entry Level
Category: Guest Services/Front Desk - Guest Relations
Job Type: Fixed Term Contract

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