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Concierge




Description:

JOB PURPOSE

The Concierge supervises and guides the Guest Service Agents in welcoming guests with a warm and friendly disposition, answering their questions, handling their complaints immediately and attending to their requests in a professional and timely manner.

KEY RESPONSIBILITIES

• Provides appropriate information and general assistance to guests;
• Manages the guest service operations and program;
• Assigns daily duties to the guest service team;
• Manages complaints and ensures appropriate resolution;
• Provides training to the Guest Service Agents and leads by example;
• Manages a variety of financial transactions and is responsible of cash floats.

Requirements:

Skills, competencies, experience:

• Fluent English, oral and written and at least 3 additional European languages (Italian, Portuguese, German, Spanish and French);
• High School certificate;
• Extensive experience in a 4/5 star hotel or resort;
• Experience in the cruise industry is an advantage;
• Proficient use of Microsoft Office and Publisher;
• Knowledge of Fidelio Cruise System is an advantage;
• Excellent communication and customer care skills;
• Problem solving and stress tolerance;
• Excellent organisation and managerial skills;
• STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
• A recognised medical certification is required before starting to work on board.

VISA REQUIREMENTS (if any)

• Possess a valid passport and when possible a seaman book copy.

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