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Traveling Fleet Shore Excursions Manager


As Traveling Fleet Shore Excursions Manager, you would be establishing a positive working environment across all ships, focusing on ensuring operational goals are met and training, leadership development and recognition of overall team performance are sustained. This position travels extensively to the ships in support of the Global Tour Operations division to conduct training, scheduled and unscheduled reviews to ensure maximum compliance with company brand standards and SQM. The Fleet Shore Excursion Manager strives to ensure that the Destination Concierge and Shore Excursion Manager are the ship’s advocate for delivering outstanding customer services to our guests and go above and beyond their expectations

Responsibilities include (but are not limited to):

• Develops technical training manuals for Shore Excursions teams, the Destination Concierge and regularly conducts onboard sales training with all of the team; ensuring members understand current strategies and plans to meet targets

• Actively identifies and monitors the scheduling needs of the Shore Excursion division. Demonstrates aptitude for the management of headcount within the Shore Excursion team, as it relates to and supports the business needs of the ships

• Meets with Tour Operators to discuss any ongoing issues relating to Global Tour Operations and provides Account Managers with written report of such meetings. Inspects Shore Excursions and discusses possible new tour options

• Work with the Shore Excursion Manager to challenge them to constantly identify and develop new ways to enhance and enrich the guest experience. Through sustained and regular review of the most common issues, implements tracking measures to establish the root cause and eliminate recurrence fleet-wide

• Works with shore-side support functional groups to streamline policies and procedures, maintaining a database of outstanding issues until full compliance is reached. Ensures timely updates and revisions are made to the SQM

• Stays abreast of current industry standards by investigating new trends in Global Tour Operations, professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups

• Ensures the Shore Excursion Managers and Destination Concierges provide clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes

• Coaches and develops direct reports and high potential members of the team

• Provides candid performance feedback and takes appropriate corrective action for poor performance


• Must have a minimum of (2) years of experience as a Shore Excursion Manager

• Previous management experience with a team of 4-10 individuals

• In addition to English, the ability to speak any of the following languages is preferred; Italian, Spanish, French, and German

• Strong knowledge of ports, tours, and itineraries (Caribbean, Europe, Baltic, South America, Australia, Asia, Mediterranean, and Alaska) is required

• Previous sales experience in Travel and Tourism

• Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs