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Concierge




Description:

Together with the Program Director you ensure fullest guest satisfaction and assist with shore-excursion activities and organization of entertainment programs in accordance with cruise line standards. The concierge will have the emotional intelligence to handle both, larger groups and individual travelers in order to provide arrangements that suit the needs of all types of guests. Your will make arrangements for individual travelers that would not be possible for a large group and therefore need the expertise of a knowledgeable concierge. At the same time the concierge will need to show efficiency and courtesy handling large groups in a professional and organized manner.

ASSIGNMENTS/RESPONSIBILITIES

- Assistance in organization of embarkation and disembarkation
- Coordination, confirmation and assistance with passenger departure arrangements and other travel connections (e.g. flight changes)
- Organizing guest information documents (city maps / brochures / handouts)
- Assistance in production of the daily program
- Assistance to guests with lost luggage
- Active guest relations and presence during onboard events
- Active networking with vendors and colleagues
- Assistance with presentation of guest entertainment
- Update of onboard Infotainment system
- Assistance with coordination of all shore excursions (including audio equipment)
- Assistance with the processing of the onboard bookings
- Occasionally accompanying excursions and walks
- Assistance with coordination and reconfirmation of external entertainers
- Assistance with Front Office tasks (depending on vessel)
- Support to Captain, Hotel Manager and Program Director with safety drills
- Assistance for guests in case of illness / accident
- Concierge desk hours in accordance with Front Office duties /cruise layout
- Conduction of inventory according to instructions
- Maintenance and arrangement of guest library, incl. display of destination-specific books
- Assistance in other departments upon instruction from supervisors (if required)
- Performance according to company standards and HACCP rules
- Organization of luggage duty on embarkation and disembarkation
- Participation in loadings


Supervisor: Hotel Manager
Receives instructions from: Hotel Manager, Program Director, Corporate Program Service Manager, Corporate Operation Manager

DUTIES

The holder of the position undertakes not to pass over the company’s information, manuals, information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job.
The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff.
Conduct and appearance in accordance with the rules and regulations of the cruise line.

Requirements:

QUALIFICATION PROFILE

- Graduated education in hotel / tourism industry
- Min. 1 year professional experience in same or similar position
- International experience / experience on a ship is an asset
- Passionate about delivering high quality, personalized service to our guests
- Passionate and knowledgeable about directing our guests to any location and/or to any product in the ports on our cruises
- Experienced public speaker
- Excellent English skills, other languages (German and French) are an asset
- Good computer knowledge (Office, MXP), administrative experience
- Excellent organizational and communication skills
- Ability to work independently, service-oriented and guest focused
- Flexibility and stress resistance, team player, commitment
- Positive and extravert personality, neat appearance

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