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Receptionist




Description:

You will deal with guests face to face when assigned at the front desk. You will also work at the back of the house when assigned phone duty. Provide all guests with a premium level of service by insuring that all guests requests are efficiently handled and attended to and in a courteous manner. When situations arise and it is required, provide guests with answers, alternatives and solutions to issues presented.

Salary is paid in American dollars.

Rotation is 6 months on 2 months off.

Provide all guests with a premium level of service by ensuring that all guests requests are efficiently handled and attended to and in a courteous manner.
When situations arise and it is required, provide guests with answers, alternatives and solutions to issues presented.

When assigned upfront at the reception: Provide all guests with a high level of service by insuring that all requests are courteously, promptly, efficiently handled ensure that follow up is consistent and timely.

When assigned phone duty: Provide suite guests exclusive concierge service; offering exclusive amenities and personal “one touch button” phone services, including assisting in answering in-room dining calls and dispatch orders to responsible parties. Answer dining room reservations calls and dispatch reservations and information via the system to the concerned department for follow-up.

Requirements:

Degree in hospitality management, business administration or a related field preferred.

Minimum 1 year experience within a front office /hospitality environment.

Fluent in English and either German, Spanish, French or Dutch.

Minimum age is 21 years or older.

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