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Receptionists-Guest Service Officers for prestigious cruise line




Description:

We have 10 open positions for receptionists (Guest Service Officers) with a famous cruise line.

Essential duties and responsibilities

In accordance with company standards, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and
verbal interactions with guests or fellow shipboard employees and/or in the presence
of guest contact and crew areas.

Greets all guests immediately with friendly and sincere welcome. Uses a positive
and clear speaking voice, taking the time to understand all requests in detail.
Responds to escalated guest concerns in a considerate, professional and positive
manner by showing empathy and listening actively.

Maintains current knowledge of all ship's regular events and special functions by reviewing all available data in order to provide guests with accurate and up-todate information to answer questions and handle any special requests.

Provides cash and guest account services at the Guest Services desk such as
accepting cash payments, cashing personal or Traveler's checks or exchanging
foreign currencies. Follows established procedures to maintain, safeguard, balance
and reconcile, assigned cash float. Assists guests during boarding and departure
process, including establishing onboard credit, selling and printing Explorations!
Tickets and closing of guest accounts.

Assists guests with immigration and customs procedures and forms.

Attends meetings, training activities, courses and all other work related activities,
as required.

Requirements:

- You have 2 years experience in tourism like, hostess, receptionist, tour guide or travel agency.

- You Speak English Fluently and another language like Dutch, Swedish, Italian or German

- You can be away from home for 5 to 6 months.

- Work hard is not a problem for you.

- You like to travel and grow an international career on a cruise ship.

Apply