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Guest Services Host/ess


If you are considering a position within our company onboard Cruise Staff we are always pleased to receive CV's and introductory letters telling us why you feel you would be suitable to join one of our teams. We are also pleased to hear from experienced Cruise Staff who may be looking to move forward in their career or who are looking to change direction.

Main function: The Guest Services Host is the ‘socially visible’ organiser on the ship. An inspiring, passenger-focussed organiser and activities arranger and a visibly performing team member drawing together the different aspects of the daytime activities within the passenger cruise experience. Able to organise, arrange and host social events where necessary delegating and involving other members of the cruise team. Able to immediately resolve minor passenger issues, deal with insurance activations where necessary and actively promote the future cruise programme.

- Preparation and arrangement of all pre-paid Gift Packs
- Preparation and arrangement of all pre-paid Birthday and Wedding celebrations
- Preparation and monitoring all added value cabin extras prior to embarkation
- Preparation and overseeing delivery of all floral tributes on embarkation day
- Add depth, intelligence and freshness to all onboard functions and activities
- Organise and oversee the efficient working of the library and card room activities Ensure all daily printed quizzes and crosswords are arranged each morning
- Co-ordinate with the Hotel Dept on all Solo & Virgin Cruiser and any repeater functions
- Escort on shore excursions where required
- Prepare in advance of each cruise itinerary, a plan of required passenger activities Organising, overseeing and delegating where necessary all social passenger functions and information (including library and card room programmes)
- Co-ordinating with ACD and supervising the duties of Hosts/Ents team involved in social activities
- Co-ordinating all overseeing all Future Cruise bookings and desk hours
- Co-ordinating maximum use of the Future Cruise promotional materials Co-ordinating and following up on daily issues from the reception log in conjunction with the Guest Services Manager
- Arranging table invites for dinner where required


Certificate Requirements:

- Personal Survival Techniques STCW - Ref. A-VI/1-1
- Fire Prevention and Fire Fighting - STCW Ref. A-VI/1-2
- Elementary First Aid - STCW Ref. A-VI/1-3
- Personal, safety and social responsibilities STCW A-VI/1-4
- Crowd Management Ref. A – V/2 Par 1-3 or A – V/3 Par 1-3
- Security Awareness Ref. A-VI/6 -1
- ENG 1 Medical
- Valid passport
- Seaman’s Book - National or Bahamian Seaman’s Books only
- You will have a minimum of 2 years experience in a similar role, be highly organized, a good administrator and speak fluent English, ideally with a second language of German or Dutch